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Anc. messaging 'service'.


Loyal Member
Staff member
In Ireland, but from Bucks.
Hi folks.
Has anyone used the messaging service on Anc. While contact from potential family members is well received, there are those who just want to fish for information.
I have a rake of those who have no actual tree or connection, which I generally ignore, but apparently I cannot delete those messages according to Anc. But they did say I can delete replies to any messages. But I complained that was half a job, and wasn't a satisfactory answer.
They replied with....................

'Thank you for bringing this matter to our attention. We're always ready to help and regret any annoyance experienced. Generally, you should not be required to sign in repeatedly to view a new message unless a long period of inactivity has taken place. Can we check if you are perhaps receiving an email notification regarding a new message and following the email link or simply periodically entering the message centre to check if a new message has arrived?
Sometimes being signed out constantly can be a sign of a browser related issue. We would suggest as a first step carrying out some light troubleshooting just in case this is being caused by something small. This guide runs through one or two tasks which may help https://support.ancestry.co.uk/.../Fixing-Page-or-Button... .
In terms of deleting a message, this can be achieved by following the few steps outlined here https://bit.ly/3in9OUJ . Please note that you can only currently delete messages you have sent.
We hope that this information will help you progress and we look forward to chatting again soon'

So I asked when can I delete received messages. They replied with................

'Thank you for getting back to us so quickly. We recognise your wish to have as many options in your tool kit as possible. At this time, we do not have a confirmed date for when this additional option will come on stream and are grateful for your patience. We launched our updated message centre a number of months ago and are busily adding new features and options. You might like to try out our new photo sharing option in the mean time which launched last month https://support.ancestry.co.uk/.../Sharing-Photos-from.... Thank you for your understanding and ongoing support.'.

I replied with................

'No interest in sharing photos unless asked for in the messaging service to a family member.
Shouldn't you be fixing what's wrong, instead of adding other new features. It seems easy enough to delete received messages, if I can delete sent messages. Half a job done, in my opinion. So it's hardly an updated messaging service if it only half works'.

They replied with.............

We understand Steve and are grateful for your feedback. We trust in time that you will see many improvements and new options released and thank you for your patience.

I gave up at that point. o_O:rolleyes::oops::mad:


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