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Ancestry search showing wrong results

SquierJ

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#1
Hello.
Has anyone else noticed that Ancestry searches don't display the right results, specifically for the plus/minus n years feature?

Here is a simple example -
Go to record collection 'London, England, Wills and Probate 1507-1858'.
Enter first name 'Ann', last name 'Carter', probate year 1829 plus or minus 2 years.
Shows one result, Ann Carter of Middlesex.

Go to Edit Search. Change probate year to 1830 plus or minus 2 years.
Shows no results. Obviously Ann Carter 1829 should be shown.

This is very misleading because people may believe there is no information on their ancester when in fact it is there. I reported it to Ancestry Support nearly a year ago but it's still not working.

Any ideas how we can get Ancestry to fix it?
Many thanks.
 

Ladybird1300

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#2
Hello John

Welcome to the forum, I've had all sorts of problems with Ancestry lately and keep mailing them to put them right, I've yet to be satisfied with the results.

It would be better still if they would put the things right as I've asked them to, sadly it never happens. I think they ask too much money without resolving issues!!

Amanda
 

benny1982

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#3
It is annoying when you type in a search and it gives irrelevant results or says there is nothing. I think "Don't give me that rubbish" when you know you have typed everything right and a date range and no filters left on from previous searches.

And the endless "Check back soon" messages grind my gears.

The new FamilySearch is a sick animal, is it me going mad or does it seem some of the IGI records have vanished?
 

stockpot

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#4
I did the Ann Carter search for 1830 +- 2yr and 1829 +- 2yrs and the one in Middlesex in 1829 came up both times, no problem. Perhaps Ancestry have now acted in response to your complaint.

Elaine
 
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p.risboy

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#5
Yes, I've had the same thing happening at this minute.:mad:

Mary Ives c1849. Chelsea, Middlesex........transcribed as Hary Ives.:rolleyes:

I tried searching with the exact same details, and she would not come up for the 1871 census.

I had made an error some time ago, assuming Hary was her brother HENRY.:rolleyes:

Got it sorted now, but the A site never seems to improve from what it was before last Xmas.

Steve.:)
 

ptjw7

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#6
Some very strange goings on at the Antree site!

I keep getting words not appearing on the search form and the cursor has moved across but nowt is showing, I just put it down to me age :biggrin:

Not sure if the problem is with the site or win10!:(

peter
 

SquierJ

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#7
I did the Ann Carter search for 1830 +- 2yr and 1829 +- 2yrs and the one in Middlesex in 1829 came up both times, no problem. Perhaps Ancestry have now acted in response to your complaint.

Elaine
Hi Elaine,
Curiouser and Curioser. I checked it again just now and the search for 1830 +- 2yr still doesn't show her. I've tried it using three different web browsers and on two computers with different versions of windows.

Intermittent or inconsistent problems seem even more frustrating than consistent ones. It just gets worse!

John.
 

DaveHam9

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#8
I just tried it in Opera and I can't even get the drop down for the +/- to work.

Ok I just tried it in Chrome and this is what I got:

Enter first name 'Ann', last name 'Carter', probate year 1829 plus or minus 2 years.
Shows one result, Ann Carter of Middlesex.

Go to Edit Search. Change probate year to 1830 plus or minus 2 years.
Shows no results.

I just tried it in IE9 and same result as with Chrome.

Same issue if I use +/- 1.


I have issues with other sites that require me to use one of three browsers.

Dave
 
Last edited:

DaveHam9

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#9
I did the Ann Carter search for 1830 +- 2yr and 1829 +- 2yrs and the one in Middlesex in 1829 came up both times, no problem. Perhaps Ancestry have now acted in response to your complaint.

Elaine
What browser and what OS, Elaine?

Dave
 

SquierJ

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#10
By the way, I have also experienced this problem in other Ancestry record collections including Marriage licences and PCC wills. And I've tried many different names, so it's not just poor Ann Carter who is affected!

John.
 

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