changes to genes reunited?

[jon attwood]

it appears that some changes have been made to the genes reunited website, I can no longer view other peoples trees on there, despite them having given permission. As this is what I have paid my membership fees for I am rather annoyed!
does anyone know if this is a problem with the way I am using the site, or with the site itself, and if the site has changed the way it operates can I claim my money back as I am no longer getting the service I paid for?

Jon

 

[p.risboy]

it appears that some changes have been made to the genes reunited website, I can no longer view other peoples trees on there, despite them having given permission. As this is what I have paid my membership fees for I am rather annoyed!
does anyone know if this is a problem with the way I am using the site, or with the site itself, and if the site has changed the way it operates can I claim my money back as I am no longer getting the service I paid for?

Jon

Hi Jon,

Just tried it and it appears fine. I have accessed a few of my shared trees.

Check that your membership is up to date. And also check that those that have shared trees, have not blocked access later.
I am not sure, but if their membership has lapsed, that it restricts your access.?

If all else fails contact Genes.

Steve.

 

[benny1982]

Hi Jon

Yes, I would try Steve's auggestion that your membership may have expired. I just went on and everything seems to be OK with me.

Ben

 

[pauline clark]

hi jon
just like ben and steve ive tried no probs

pauline

 

[jon attwood]

grrr, just found out what happened....
contacted genes with the problem, they said my membership had expired (which it hadn't) and I needed to pay again, so I emailed them a copy of the credit card reciept for my membership renewal, and their acknowledgment email, no response for ages.
finally got a reply yesterday, they had recieved my payment, sent out the email and renewed someone elses membership instead! I am back on genes now but not happy with their standards of service, not gonna renew again, I simply don't trust them with my information now.

Jon