familysearch

[p.risboy]

I've just tried a search with a surname and city in England, plucked from the air, and I still get results. I've also tried a relative from my tree with exact details......and still no probs.

I'm sorry MLT......I'm at a loss, as to why you can't access FS successfully.

Time to ask someone at FS for a reason I think. They have a 'live chat' facility, try there.

Steve.

 

[ptjw7]

Just tried this and if I put the Country in I get nothing found

But as I have never used the Country bit I wont worry:2fun:

I still think that less is more if you see what I mean! ( I do like to troll through info)

Peter

 

[p.risboy]

I must be blessed then.

I tried John Smith 1864 - 1887, England, and got loads of results.

 

[emeltee]

I don't have the time or the inclination to troll through 50,000 plus results.

I really don't know what the problem is but I'm just glad to hear that it is not only me with the problem.

Another forum user has e-mailed them re this problem so I await the reply.

Emeltee

 

[DaveHam9]

What browsers are people using?

I have always found problems with FS using Chrome that's why I use Opera now for most sites. I have also found some sites that only work with Chrome.

I just tried the Country box and chose Cheshire in the State or Province box and no problems displaying results for a John Smith 1831 - 1841.

When I tried the same thing using Chrome I got this:

We are unable to display search results due to technical difficulties. Please try searching again in a few minutes.

I went back to Opera and tried 1841 - 1851 and no problems. Went back to Chrome and got the error message again.

There should be no differences. All major sites should have pages written to a standard that is supported by all browsers. It's not the case. There are differences between browsers and some sites are written to support a particular browser.

Dave

 

[Ellie7]

Well, they have messaged me it is sorted. I can use the country ,the other is still stating State or Providence, but I can but in Yorkshire. I am getting who I put in to search. As it was how could you have dealt with a Scottish Clan name, or an Irish o' name.


Edit.-By the way I went throught their online help system, and gave them permission to view my records.


Ellie

 

[emeltee]

Many thanks Ellie. It now seems to be working for me too and I'm even getting the County list coming up.

Emeltee

 

[p.risboy]

What browsers are people using?

I have always found problems with FS using Chrome that's why I use Opera now for most sites. I have also found some sites that only work with Chrome.

I just tried the Country box and chose Cheshire in the State or Province box and no problems displaying results for a John Smith 1831 - 1841.

When I tried the same thing using Chrome I got this:

We are unable to display search results due to technical difficulties. Please try searching again in a few minutes.

I went back to Opera and tried 1841 - 1851 and no problems. Went back to Chrome and got the error message again.

There should be no differences. All major sites should have pages written to a standard that is supported by all browsers. It's not the case. There are differences between browsers and some sites are written to support a particular browser.

Dave

I use Chrome with no bother. But happy it's accessible again MLT & Ellie.

 

[emeltee]

Thanks Steve. I don't know what Ellie said to them but it worked!

Emeltee

 

[benny1982]

I never use Chrome.

I wonder if they messed up with the IGI deliberately so we have to be coerced into paying for sites like Anc and FMP. Half the IGI has been wiped which is a huge shame. In the days of t'internet being a record office itself, it seems the IGI has gone backwards.