Problem with Genesreunited

[mamabear]

I don't know if anyone can help but I can't access my Genesreunited account. Every time I try to logon on it just keeps coming up with the sign in screen I have tried all their suggestions of clearing my browsing history and even after my pc has been off all night it's still the same this morning - has anyone else ever had this problem?

 

[davelambert271]

Hi
I just signed on OK so the site is working.

dave

 

[mamabear]

Hi Dave - I can access the website ok, it's just when I try to logon I enter my details but it just keeps reverting back to that page to logon again, it's like I'm stuck in a loop. I registered under another email address and can access that ok, but I can't login under my original one which is very annoying as I am a Platinum member and can't access any records. I have reported this to them but have had no reply yet - probably with it being the weekend, I just wondered whether anyone else had had this problem in the past and what the answer was.

 

[davelambert271]

Hi
Is is possible that you have logged in on another computer, and not logged out?. I have known someone have a similar problem, in that the site would not then let her log in as the user name was already in use

dave

 

[mamabear]

Hi Dave no I'm not logged in anywhere else - I just can't figure it out

 

[Ellie]

Hi
I've just logged into my Genes reunited account, and like Dave no problems. Maybe its related to the browser you're using? Perhaps have a look at the help topics for that and see if that helps? Hope you can get it sorted.

 

[mamabear]

Success! Just had an email from GR to say they have sorted the problem and I can now log on again :biggrin:

 

[davelambert271]

Good for you, it's taken some time to sort it..

dave