Trouble with Ancestry

[Zen Rabbit]

I have been having problems loading Ancestry these past few days. No others sites just this one. I spoke to them today and they told me that it was a problem with Virgin's latest upgrade. If anyone else is having problems with Ancestry please contact Virgin.

 

[Zen Rabbit]

Does anyone have an email address for ancestry? Or knows how to cancel a subscription without getting onto the website? I have no desire to pay for a service I can not access.

 

[leefer]

Tell the bank to cancell the standing order/debit.

Ancestry will no doubt call you but then you can cancel,i am pretty sure you are not breaking any contract.

 

[josie7644]

Does anyone have an email address for ancestry? Or knows how to cancel a subscription without getting onto the website? I have no desire to pay for a service I can not access.

Hi Zen Rabbit,

Here is their free phone number 0800 404 9723

Hope this helps!

Josie

 

[Zen Rabbit]

Back up and running now so i am less gumpy about the whole issue.
Seems it was a virgin problem. But I do wish that big organisations (virgin included) would just have a simple email that you could use if the web forms page goes down

 

[ibsearching]

Glad you are all sorted xx

 

[p.risboy]

This has happened on a few sights I use, and they have all come good after 24 hours usually.
Last year it happened with Ancestree....and they gave me 2 extra weeks 'free'.

Glad you're all sorted.

Steve.